General


All notebooks are handmade, but Accordion notebook is only made on an order-by-order basis, so take this in consideration when you order. This means that the notebook will be put in the post within 5 or 10 business days after the payment confirmation. 


The Pocket Notebooks and Cahier Notebooks will be shipped within 3 days after payment received.


Payment


All payments are made via PAYPAL. If you dont have a paypal account no worries,  just click the Paypal button when you go through the checkout process and look for the link to pay with your credit card.


Payment must be made within 24h of purchase, otherwise the purchase will be cancel.


Once payment is made in full and has cleared, the Accordion notebook will be made and shipped within 5 or 10 business days. 


The Pocket Notebooks will be shipped within 2 days.


You may be subject to import taxes or other fees prior to receiving your merchandise. These fees vary per country and are not included in the shipping charges listed. We're not responsible for these fees.




Shipping


All shipped packages are carefully wrapped in a bubble mailer to prevent any damage to the items.


We're not responsible for damages during transportation, in or out of Portugal.


The notebooks are shipped by Registered mail with a Track number. You will receive a dispatch confirmation email to let you know your notebook is on its way.



The estimated delivery times provided by the post office:


Portugal - 3 business days


European Union - 5 -10 business days


Everywhere - 10 - 30 business days




Overseas deliveries may take longer.




Any delays regarding these delivery estimates are not the responsibility of Grafolita®.


Refunds and exchanges


If you feel the product you have received is not what you were expecting, We are happy to issue a return (shipping costs to be paid by the buyer) as long as it is still in it's original condition.


Return items must be shipped back to Grafolita within seven (7) days from the date the package was delivered to you. We recommend that you use an insured or registered mail service when sending items back to us as we are unable to refund for items which are not received at our premises.


As soon as we receive the product you will receive an e-mail that the returned products have been accepted and your payment will be automatically refunded.




Privacy


By providing your personal data in our site, you consent to the collection, processing and use of this information just by Grafolita®.


Provided information will only be used for transaction, shipping, and necessary notifications.


Your information will not be sold nor shared with third parties. 





Additional Information


Because the notebooks are handmade, they may vary sightly on size or show little signs of normal handmade process.

Colors on product photos may vary slightly due to monitor colors.

Prices are subject to change without notice.




If you have any question, please feel free to ask me: grafolitamail@gmail.com